Each Manager Licence and each User App Licence for Centro System Manager for Crestron includes 6 hours of onboarding support from LCD. It’s there to get a new site set up and its staff confident, usually over a couple of remote sessions.

What’s included

• 6 hours with each licence. A processor with a Manager Licence and a User App Licence has 12. An API Licence doesn’t add hours.
• 12 months from purchase. Hours not used by then lapse.
• Remote sessions with an LCD engineer, booked at a time that suits you. We keep the hours loosely: a session that runs a little over won’t be stopped mid-task.

What a session can cover

• Loading the program and the first sign-in
• The setup wizard, Administrators and the certificate
• Connecting Crestron Home or Crestron Custom, and checking every location reports its state
• Locations and touch screens
• Schedules, alerts and email
• User App QR codes and how users get access
• Showing site staff the site dashboard and how to control a location
• A review of a site you’ve already set up yourself

What isn’t included

• Visits to the site
• Programming the Crestron system itself: Crestron Custom programs, Crestron Home configuration, and drivers other than Centro’s
• Faults in other systems, such as the network, a property management system (PMS) or third-party equipment
• Custom development

We can quote for any of these separately.

Request onboarding

1. Open the support form.
2. For Category, pick Centro System Manager: onboarding.
3. Fill in the fields: your licence key or order number, the processor model, the site, what you’d like help with and the dates that suit you.
4. An LCD engineer reviews the request and replies to book the first session.

Before the first session

• The program is loaded and running on the processor.
• You can sign in as an Administrator.
• The licence key is added.
• You can share your screen from a computer on the same network as the processor.

If you’re stuck on any of these, say so on the form. Getting past them is a good use of the first session. After each session we send a short summary and roughly how many hours are left.

For problems on a site that’s already running, see Report a problem with Centro System Manager.