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Technical Updates / Known Issues

Crestron Home app 1.20.13 and pre-3.12 Affecting Extensions

Crestron Home App Crashing and going black / Connecting to home despite the processor not crashing. This is affecting touchpanels and Android phone Crestron Home apps that have updated to the latest version 1.20.13 (can be confirmed with “ver -v” in text console). 

This only occurs in combination with the latest app version and Crestron Home processor firmware that has not yet updated to 3.12, which was also recently released. We are seeing this behaviour with extension tiles only. 

Updating system to 3.12 is the solution that has been advised to us by tech support .

CHTWONHW v3.0.1.0

This version has a bug causing the Switch 2 Action via a sequence not to function, Please update to v3.0.2.0 or greater released 14.01.2022

Drivers requiring relicensing after reboot

We have experianced an issue since Crestron home 3.10 where the loading of drivers after a reboot causes a concurrency issue in our LCCore Library.

This manifests as a driver loading and showing Check Licence, failing to load or loading but with incorrect persistant settings .

All v4 Drivers bring an option to update this Library to v1.1 which resolves this issue. For more details see this page here

Central Lights and Central Shades

Users have reported this driver showing offline after a system reboot. The workaround is to refresh the driver in the setup app either by a subsequent reboot ot by r-entering the licence or api key in the setup app. The Version 4 issue of these drivers brings a resolution to this issue and we would recommend upgrading to this version.

Crestrons Help page with Crestron Home Known Issues (requires Login)

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