Live Support Purchased with a Driver

• If you purchase Live support with a product you will have to book your appointment within 30 days of your purchase.
• If initial booking appointment is missed one re-schedule without charge will be offered.

Be Prepared for your session

• Please run Crestron info tool on your system and upload the results to Crestron Uploader.
• We use Google Meet for Live support calls and make use of Microsoft’s “Quick Assist”. our agents will advise you on actions to take not take control of your system.
  
  Recommended tools on your networked machine.
• FileZilla (SFTP CLient)
• Crestron Toolbox
• Bluestacks with Crestron Home App
• Crestron Home Setup App
• SSH Client (Putty)

Live Support Sessions

We offer two types of live support sessions.

Live Support

$143

Live Support 60 Mins

Live Support

$143

Live Support 60 Mins

Category: Services

• These sessions are facilitated using a live video call where you share  your screen with one of our live support agents. 
• Are agents will not take control of your screen but they will talk you through the installation process and any diagnostics you might need to look at.
• If initial booking appointment is missed one re-schedule without charge will be offered.
  
  

Advanced Live Support Sessions

Advanced Live Support

$287

Live Support 60 Mins

Category: Services

If you are experiencing complex issues in the installation of some software or within your crush system it’s possible to book an advanced life support session. These sessions are hosted by a master’s certified programmer with the least a silver certification.  

 In these sessions to programmer will use a variety of tools to interface with your system directly either by using remote desktop, a VPN connection or other remote tools.