Support

Before submitting a Ticket

Before submitting a ticket, please review the information below

Latest Versions ?

It’s important to run the latest versions of Firmware , Operating system and of our software.

Still running into issues? Create a ticket below.

Upgrading v1 Processor to v2 ?

It’s important to run the latest versions of Firmware , Operating system and of our software.


We have now implemented a new solution allowing automatic transfer of licences from v1 to V2 Processors.
A 2nd instance is enabled and the original licence key can be used to activate the new V2 Processor with the same config.



Still running into issues? Create a request here.

Documentation

Before submitting a ticket, please make sure you’ve tried to resolve the issue by going through our Documentation.

Articles and videos which you can find in our support Knowledge base.


Iโ€™ve reviewed the information, but I still need to open a support ticket.