Support

Before submitting a Ticket

Before submitting a ticket, please review the information below

Latest Versions ?

It’s important to run the latest versions of Firmware , Operating system and of our software.

Still running into issues? Create a ticket below.

Upgrading v1 Processor to v2 ?

It’s important to run the latest versions of Firmware , Operating system and of our software.


We have now implemented a new solution allowing automatic transfer of licences from v1 to V2 Processors.
A 2nd instance is enabled and the original licence key can be used to activate the new V2 Processor with the same config.



Still running into issues? Create a request here.

Documentation

Before submitting a ticket, please make sure you’ve tried to resolve the issue by going through our Documentation.

Articles and videos which you can find in our support Knowledge base.


I’ve reviewed the information, but I still need to open a support ticket.